ABOUT THE SERVICE
The SNWD employees attends to maintenance request such as repair of leakages whether service line leak, meter leak and transmission line leak immediately upon receipt of the complaint.
The concessionaire/complainants are given feedback form and state whether they are satisfied or not with the services rendered by the District.
WHO MAY AVAIL THE SERVICE
Concessionaires of San Nicolas Water District who have leakages whether meter leak, service line leak or transmission line leak
Duly accomplished Service Request Form
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday – 8:00 a.m. to 12:00 noon
1:00 p.m. to 5:00 p.m.
HOW TO AVAIL OF THE SERVICE
|Steps||Applicant/Concessionaire||Office||Duration of Activity||Person-in-Charge|
|Step 1||Proceed to the Office and report the leakage to Water Utilities Management/ Development Officer A or Utility Service Assistant A||Ask the details of the leakage: Account name, Brgy. or zone and fill out the service request form||5 mins.||Engr. Arvee D. Ruiz, Cristino B. Casiano|
|Step 2||Submit service request to GM for approval||2 mins.||GM Marline B. Bonilla|
|Step 3||Repair the leakage||1 hr. (depends upon the leakage)||Cristino B. Casiano, Rocky C. Turwel, Rufino V. Rafael, Jr.|
|Step 4||Sign the Service Request and state whether the request was acted satisfactory or not||Submit the service request form to Water Utilities Management/Development Officer A or Utility Service Assistant A||5 mins.||Cristino B. Casiano, Rocky C. Turwel, Rufino V. Rafael, Jr.|